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Frequently Asked Questions

🛠️ Framework Compatibility​

What frameworks do your scripts support?​

All our scripts are available for:

  • QBCore
  • ESX
  • Standalone (where applicable)

We actively maintain compatibility with the latest versions of these frameworks. For framework-specific questions, please check each script's individual documentation.

Can I request support for another framework?​

Yes! We welcome framework suggestions through our Discord server. While we can't guarantee implementation, we seriously consider all community requests.

💰 Purchasing & Licensing​

Where can I buy your scripts?​

Our scripts are exclusively available through our official Tebex Store. Beware of unauthorized resellers.

What's the difference between encrypted and source-available versions?​

  • Encrypted (Escrow): Protected code, secured through FiveM's ESCROW system
  • Source-available: Full access to the source code, allowing customization

Do you offer refunds?​

Due to the digital nature of our products, we generally don't offer refunds. Please ensure you read the product description carefully before purchasing.

🔧 Installation & Setup​

How do I install your scripts?​

Each script comes with detailed installation instructions in its documentation. Generally, the process involves:

  1. Downloading the script from KeyMaster
  2. Following the framework-specific installation guide
  3. Configuring the script according to your needs

Do I need any dependencies?​

Required dependencies are always listed in each script's individual documentation page.

💬 Support​

How can I get support?​

  1. Check the script's documentation (you're here!)
  2. Search for similar issues in our Discord
  3. Open a support ticket on our Discord server (verified customers only)

What information should I provide when seeking support?​

When opening a support ticket, please include:

  • Your Tebex invoice ID
  • Server framework and version
  • Detailed description of the issue
  • Any relevant error messages
  • Steps to reproduce the issue

How long does support typically take?​

We strive to respond to support tickets within 24-48 hours, excluding weekends and holidays.

🔄 Updates & Maintenance​

How often do you update your scripts?​

We regularly update our scripts to:

  • Fix reported bugs
  • Add new features
  • Maintain framework compatibility
  • Improve performance

How do I update my scripts?​

  1. Download the latest version from KeyMaster
  2. Follow the update instructions in the changelog (see the #updates channel in Discord)
  3. Replace the old files with the new ones

Will updates break my existing configuration?​

We strive to maintain backward compatibility with configurations. When breaking changes are necessary, we provide clear migration instructions.

🛡️ Technical Issues​

What should I do if I encounter an error?​

  1. Check the error troubleshooting section in the script's documentation
  2. Verify your configuration against the documentation
  3. Ensure all dependencies are properly installed
  4. If the issue persists, open a support ticket with:
    • Your Tebex invoice ID
    • The complete error message
    • Your current configuration
    • Steps to reproduce the error

How can I improve script performance?​

Each script includes optimization recommendations in its documentation. Generally:

  • Keep your server's artifacts updated
  • Follow our recommended configuration settings
  • Monitor resource usage through txAdmin

🤝 Community & Contribution​

Can I suggest new features?​

Absolutely! We welcome feature suggestions through our Discord server. Many of our improvements come from community feedback.

Do you offer custom development?​

For custom development inquiries, please contact us through our Discord server.

Still have questions? Join our Discord Community for more help!